1. Introduction
Welcome to BODYiQ. BODYiQ is a brand operated by BODYiQ Telehealth LLC, a company engaged in computer systems design and related services within the professional, scientific, and technical services sector. This Privacy Policy explains how BODYiQ Telehealth LLC collects, uses, stores, and protects personal information when you visit our website at https://www.byooful.lol or when you interact with the telehealth and integrated systems services that we provide.
We take your privacy seriously. Our goal is to be transparent about the data we handle and to give you meaningful control over your personal information. Please read this policy carefully so that you understand our practices. By using our website or services, you acknowledge that you have read and understood the practices described here.
This policy applies to all visitors, clients, patients, provider partners, and any other individuals whose information we may process in connection with our business. If you have any questions after reading this document, you can reach us using the contact details listed at the end of this policy.
2. Scope of This Policy
This Privacy Policy governs the personal information that we collect through our website, through our telehealth platform, through email and telephone communications, and through any other interaction with BODYiQ Telehealth LLC. It describes the types of data we gather, the purposes for which we use that data, the circumstances in which we may share it, and the choices available to you.
This policy does not cover information that you provide directly to third-party healthcare providers, pharmacies, or payment processors outside of our platform. When you are redirected to a third-party service, the privacy practices of that service will apply, and we encourage you to review the relevant policies before sharing any personal information.
Where a separate written agreement governs the relationship between your organization and BODYiQ Telehealth LLC, the terms of that agreement may supplement the provisions of this policy. In the event of any conflict between this policy and a signed agreement, the signed agreement will control with respect to the parties bound by it.
3. Information We Collect
We collect several categories of information depending on how you interact with us. The first category is identity and contact information, which includes your name, email address, telephone number, mailing address, and any other identifiers you choose to provide. The second category is account information, which includes usernames, account preferences, and any profile details associated with our platform.
The third category is health-related information. Because we operate in the telehealth space, we may collect information that you or a provider submits in connection with a consultation, such as symptoms, medication history, appointment details, and care notes. We treat health information with the highest level of care and only collect what is necessary to support the services you request.
The fourth category is technical information, which includes your IP address, browser type, device identifiers, operating system, referring pages, and information about how you navigate our site. The fifth category is communication information, such as the content of messages you send to us by email or through our contact forms. We may also collect information from public sources or from third parties where permitted by law.
4. How We Collect Information
We collect personal information in three primary ways. First, we collect information directly from you when you fill out a contact form, create an account, schedule a consultation, send us an email, or speak with our team by telephone. The information you provide in these situations is information you actively choose to share.
Second, we collect information automatically as you use our website and platform. This includes technical information gathered through cookies, server logs, and similar technologies. Automatic collection helps us understand how our site performs and how we can improve the experience for everyone who visits.
Third, we may collect information from third parties such as service providers, business partners, and, where applicable, healthcare providers involved in your care. For example, a provider using our integrated systems may share certain operational information with us so that we can maintain and improve the platform. In every case, we aim to collect only the information that is reasonably necessary for the purposes described in this policy.
5. How We Use Your Information
We use the personal information we collect for a range of legitimate business purposes. We use your information to provide, operate, and maintain our telehealth and integrated systems services, including scheduling consultations, matching patients with providers, and facilitating virtual visits. We also use your information to communicate with you about your account, your appointments, and any updates related to the services you use.
We use technical information to improve the performance, security, and usability of our website and platform. This includes diagnosing technical problems, preventing fraud and unauthorized access, and analyzing aggregate usage trends. We may also use your information to respond to your inquiries, to fulfill requests you make, and to provide customer support.
Where you have given your consent or where applicable law permits, we may use your contact information to send you updates about new features, services, or relevant information. You can opt out of marketing communications at any time by following the unsubscribe instructions included in those messages or by contacting us directly. We do not sell your personal information to third parties.
6. Legal Bases for Processing
Where the laws of your jurisdiction require a legal basis for processing personal information, we rely on one or more of the following grounds. We process information where it is necessary to perform a contract with you or to take steps at your request before entering into a contract, such as setting up an account or scheduling a service.
We process information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. Our legitimate interests include improving our services, securing our systems, and operating our business effectively. We also process information where we have obtained your consent, which you may withdraw at any time without affecting the lawfulness of processing that occurred before withdrawal.
Finally, we may process information where it is necessary to comply with a legal obligation, such as record-keeping requirements, or to protect the vital interests of a person. When we rely on consent, we make clear what you are consenting to and how you can revoke that consent at a later time.
9. Data Security
We implement technical and organizational measures designed to protect personal information against accidental or unlawful loss, alteration, disclosure, or access. These measures include encryption of data in transit and at rest, access controls that limit data to authorized personnel, and regular review of our security practices.
Our team is trained to handle personal information responsibly, and we maintain policies that govern how data may be accessed and used within our organization. We also work with service providers who are required to maintain appropriate security standards consistent with our own commitments.
No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. However, we continuously evaluate our practices and update our safeguards as technology and threats evolve. If we become aware of a security incident that affects your personal information, we will notify you as required by applicable law.
10. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the type of information and the purpose for which it was collected.
For example, account information is typically retained for as long as your account remains active, and for a reasonable period afterward to allow you to reactivate or to comply with record-keeping obligations. Health-related information may be retained for periods required by healthcare regulations, after which it is securely deleted or de-identified.
When personal information is no longer needed, we take steps to securely delete or anonymize it. If you would like more information about how long we retain specific categories of data, you can contact us using the details provided in this policy.
11. Your Privacy Rights
Depending on your location, you may have certain rights with respect to your personal information. These rights may include the right to access the information we hold about you, the right to request correction of inaccurate data, the right to request deletion of your data, and the right to restrict or object to certain processing activities.
You may also have the right to data portability, which allows you to receive your information in a structured and commonly used format and, where technically feasible, to have it transmitted to another controller. In addition, you may have the right to withdraw consent where we rely on consent as the basis for processing.
To exercise any of these rights, please contact us using the information at the end of this policy. We will respond to your request within the time frame required by applicable law. In some cases, we may need to verify your identity before processing a request, and we may not be able to fulfill a request where an exemption applies.
12. Privacy for Children
Our website and services are intended for adults and are not directed to children under the age of thirteen. We do not knowingly collect personal information from children under thirteen. If we become aware that we have inadvertently collected information from a child under thirteen, we will take steps to delete that information as quickly as possible.
If you are a parent or guardian and believe that a child under thirteen has provided personal information to us, please contact us using the details in this policy. We will work with you to address the situation and remove the relevant information where appropriate.
In the telehealth context, services for minors may be provided under the supervision and consent of a parent or legal guardian as required by law. Where such services are provided, we collect and process information in accordance with applicable requirements governing the protection of the privacy of children and their families.
13. International Data Transfers
BODYiQ Telehealth LLC is based in the United States, and personal information we collect may be stored and processed in the United States or in other countries where our service providers operate. The data protection laws in those countries may differ from the laws in your own jurisdiction.
When we transfer personal information across borders, we take steps to ensure that appropriate safeguards are in place to protect that information. These safeguards may include standard contractual clauses, data processing agreements, or other mechanisms recognized by applicable law. By using our services, you understand that your information may be transferred to and processed in these locations.
If you have questions about the specific safeguards we apply to cross-border transfers, or if you would like to receive more information about where your data is processed, you may contact us using the details provided at the end of this policy.
14. Third-Party Links and Services
Our website and platform may contain links to third-party websites and services that are not operated by BODYiQ Telehealth LLC. These links are provided for your convenience and do not constitute an endorsement of the third-party content or services. We are not responsible for the privacy practices of any third-party site.
When you click a link that takes you to a third-party website, we encourage you to review the privacy policy of that site before providing any personal information. The practices of those sites, including the collection and use of your data, are governed by their own policies and not by this Privacy Policy.
Similarly, our services may integrate with third-party tools, such as payment processors or video conferencing providers. Where these integrations involve the processing of your personal information, the privacy terms of those providers may apply in addition to this policy.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When we make material changes, we will update the last updated date at the top of this page and, where appropriate, provide additional notice through our website or by other means.
We encourage you to review this policy periodically so that you remain informed about how we protect your personal information. Your continued use of our website and services after any changes to this policy become effective will constitute your acknowledgment of the updated terms.
If a change materially affects the way we use information that we have already collected, we will make reasonable efforts to notify you and, where required, obtain your consent before applying the new practices to that information.
16. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the details below. We welcome your feedback and will make reasonable efforts to respond to your inquiry promptly.
BODYiQ Telehealth LLC
1538 Rosanna Ln
Alpine - 84004-1879
United States (US)
Email: talk@byooful.lol
Phone: +13093761436
Website: https://www.byooful.lol